WorkPool Support Services

General Questions and Toolset specific questions (no business advice or consulting)

– Phone support with Cloud Service or Service Plan/Agreement Free* (limited to standard answers, 24 hrs – 48 hrs turnaround)
– Phone support without Service Plan/Agreement R425 per hour (minimum fee of R199.50 per request and minimum interval of 10 minutes per call or action relating to the same matter)
– Email Support Free* (limited to standard answers, 24 hrs – 48 hrs turnaround)

* Free email support is limited to an email response service to refer you to the appropriate section in the manuals or help files. Free support does not cover training on WorkPool or business specific training and advice. Clients are encouraged to engage their WorkPool consultant/reseller for a professional advice service.

Special Requests

– Database Scripts (SQL) Request quotation
– Special Reports Request quotation
– Data Imports/Exports using WorkPool Request quotation
– Ad hoc requests Request quotation

WorkPool Server Installation (or Re-Installation)

– Installation (on client premises) – Cape Town and surrounding R 1,650.00
– Installation (on client premises) – Outside Cape Town area Request quotation
– Installation (done remotely via Internet with assistance of customer I.T.) R 1,250.00
– Installation – WorkPool Cloud Environment R 870.00

WorkPool Server Updates/Upgrades

Included for customers hosting on WorkPool’s Cloud environment or with a service plan/agreement where reliable remote access to the server is in place.
WorkPool upgrades do not include training on WorkPool so please refer to the relevant release notes for a record of all changes and information about releases. Click here to see what is included/excluded in the WorkPool subscription and here to see how costs are determined.
Own managed server installations, re-installations and server moves are billable.
Server upgrade, reinstallation as well as a service initiation fees may apply for any customers who fall behind on payment, maintaining their servers or where environmental changes require us to perform an audit of the environment and their software.
Additional time and effort will be required for customers with bespoke code, special reports or integration with other systems. This is excluded and will be quoted and billed for, payable in advance as per our policy.

WorkPool Consulting Services (Hourly Charge-out Rates)

Assessment Standard R 925.00 ph (typically 6-8 hrs)
Assessment Specialised R 1125.00 ph
Training Standard R 850.00 ph
Training Specialised (incl. Train the trainer) R 1025.00 ph
Training Courses View Courses
Personal Assistance (handholding) R 485.00 ph
Business Analysis R 850.00 ph
Business Analysis – Specialised / Technical R 1125.00 ph
Business Process Mapping and Design R 850.00 ph
Business Process Mapping and Design – Specialised R 1125.00 ph
Process Building in WorkPool based on final Diagrams Provided R 700.00 ph
System Architecture and Design R 1125.00 ph
Mentorship / Coaching (Business Specific) R 1125.00 ph
Project Management R 1125.00 ph
WorkPool Utilisation Review / System Audit on usage, trends and performance R 925.00 ph

WorkPool Development Services

Custom Development / Screen development R 775.00 ph
Development of Special Tools, e.g. Imports/Exports, Reports R 775.00 ph