1.) Directory and Task Management 101 ( R 5,100.00 ex. V.A.T.)

This course consists of two 4 hour sessions over 2 days (8 hours total, 4 hours per day) and covers the use of the WorkPool Directory and Tasks. This course is recommended for all new WorkPool Users who are just starting out on WorkPool, however is also of value to seasoned WorkPool users as it contains many valuable insights, tips and tricks to using WorkPool.

1.) WorkPool System Administrator Training (R 2,700.00 ex. V.A.T.)

WorkPool contains a number of administrative sections all of which contain configuration, settings and additional features only available to the administrator. This course allows you to get to grips with the more technical aspects of your WorkPool and will empower you with the information and reports to know for example who has the most emails in their inbox, compare one resource’s performance to another, or how many Tasks of a specific Classification were logged over the last month, etc. If these are things you want to know then this is the course for you!

1.) WorkPool Directory Reporting Training (R 2,700.00 ex. V.A.T.)

The WorkPool Directory not only contains your client information but also allows you to mine and act on this data through the creation your own reports, this will allow you to send out bulk email or SMS communications to your clients, create Tasks in bulk or extract your client information for further manipulation. Time is also spent on showing you how the View Definitions and Reporting interact with one another as well as ways to tweak this so that your reporting works better for your business.

1.) Introduction to Building your own Processes in WorkPool (R 2,700.00 ex. V.A.T.)

A working knowledge of WorkPool Tasks, Activities and Views is required for people attending this course. Adding Processes to your WorkPool is the logical next step after using manual tasks for a period of time. Processes bring about many benefits to the business and users alike by reducing their administration, checklists and manual processes while reducing micro-management associated to quality assurance and mitigating business risks by allowing management central control. In short, by introducing processes you ensure people do what they are supposed to do, when they are supposed to do it and how they are supposed to do it. By attending this course you will be taught the theory on our process engine and how to build your own basic processes using our process design tool and leverage this as a function in your own business. This is a hands on course of about 3 hours where the trainer will take you through building a generic process as part of the course content and can be done remotely.

2.) Advanced Process Management Features (R 2,700.00 ex. V.A.T.)

People attending this course but have completed the previous (Introduction to Building your own Processes in WorkPool) course. This course will cover interactions between the WorkPool Processes and Directory Module, where data will be read from and written to Views in the Directory as well as used in transition logic. We will also cover all the expressions and options available in the process engine as well as inter-process communication, alternate HTML interfaces, dynamic Flow durations, Calendar features and Process loop options. This is a 3-4 hour course depending on the audience and agenda (in case of a specific focus).

1.) Training Environment, Duration and Location:

Learners are required to have access to a Computer (at a minimum 2 users to 1 P.C.) with a working internet connection or access to their Live/Demo WorkPool Server for practical exercises. Training Sessions are generally 3 hours in length and we highly recommend that only one session is booked per day in cases where multiple sessions may be applicable. We have found that many users struggle to concentrate on the training and therefore cannot derive the maximum value from the session if we try to cram too much into a day. WorkPool training can be held at the client’s premises or at the WorkPool offices. Travel costs may need to be recovered from the client should the venue be located outside the greater Cape Town metropolitan area. Classes can vary in size and can consist of one up to a maximum of 10 learners. Special arrangements can be made for larger training groups.

2.) Additional Costs:

All training courses include a 30min administration and preparation fee associated with Printing and preparing User Manuals as well as capturing of the training results and questionnaires where applicable. Travel expenses are not included in the cost of the training and will be quoted for separately if applicable; any additional costs associated with training will always be quoted for up front and approved by the client before commencement.

3.) Payment:

Course dates and information can only be confirmed once payment has been received.

4.) Reservations:

As Course Content, Costs and Duration listed on our Website may change from time to time (this Website will always carry the current fees), any purchase orders signed and paid for will secure the Course Content, Costs and Duration listed at the time of payment.