WorkPool extends the boundaries of your business to include business-to-business (whether corporate or individual) and business-to-consumer interaction. Manage business partners or service providers as if they are part of your own company, and measure and compare their efficiency and turnaround times against your predefined service level agreements (SLA’s). Document non-conformances and draw reports to quantify the cost to company and time spent on the relationship. Submit new requests to vendors and document all communication between businesses to compile a comprehensive audit trail of events.
Use WorkPool’s fully automated electronic helpdesk to provide your clients with an alternative communication interface without an expensive infrastructure. Utilize the built-in communication facilities to contact clients, query or request information, or keep them updated with emails or SMS’s.