Personal Support Desk & SLA’s
With WorkPool, you can now provide an automated, personalized support service to your clients, operational 24 hours a day, 7 days a week. WorkPool will be the “front-desk” to your “back-office”, and can intercept emails, faxes, or other electronic documentation entering your business. WorkPool will integrate these automatically with your office workflow to provide a truly paperless and seamless solution. Let WorkPool do the administration work for you so that you can concentrate on providing a better service and building relationships!
- Intercept emails or documents and assign them to the responsible party or general group automatically for further action (with a predefined turnaround time, priority and sensitivity level).
- Auto-respond to clients via email with a personalized message informing them of the status of their request and issue them with a unique reference/tracking number for reference purposes.
- Automatically notify individuals or vendors on duty of new requests by email or SMS (during or after office hours).